I Will Never Buy Anything From S.J. Neathawk Lumber In Lewisburg WV
Posted by Bucky in Rants, West Virginia
I got pretty upset over the weekend due to SJ Neathawk Lumber. I have never bought anything from that company before, I have always opted to go to Lowes for their lower prices and bigger selection. I have spent quite a bit of money there lately because we are building an addition on to our house.
I thought that for a change I would start shopping at some of the smaller companies that had been in the community for years. I would feel better doing that than continuing to feed the beast. I would feel like more of my money would be going back into the community. After all, the owner(s) of the company live in the same area as the store.
Here is the story. I went to SJ Neathawk Lumber on Tuesday May 29th and ordered all of the siding to complete the addition. The siding was a special order, and I needed 2 boxes of it (400 square feet). Someone at the project desk checked stock on all of the different channel that I needed. F-channel, J-channel, inside corners, outside corners, and starter strip. All of the channel that I needed was in stock, and I only had to wait till Thursday for the special order siding to come in. GREAT! I can get the siding put on Saturday and Sunday. I went ahead and paid for EVERYTHING. The siding was about $100 and the channel was about $250.
Thursday rolls around and I get a call from SJ Neathawks telling me that my siding is in. I tell the guy on the phone that either I or a friend of mine will be there early Saturday morning to pick it up. He says no problem, and we hang up. I call the guy who is helping me install the siding and tell him that the siding has came in. He says that he will be at my house Saturday, and we will be able to get the siding finished over the weekend.
Friday evening between 6 & 7 pm I receive another call from Neathawk lumber. This time
I am told that the channel I HAVE ALREADY PAID FOR HAS BEEN SOLD TO SOMEONE ELSE! I got pretty upset on the phone, but stayed calm to the guy I was talking to, it probably wasn’t his fault. I don’t know who’s fault it was, but when I paid for the stuff, someone should have pulled it out of stock and put my name on it, plain and simple. That someone apparently didn’t do it. I tried calling the siding guy that was helping me out, but I couldn’t get in touch with him. He shows up ready for work Saturday, and I have to tell him that the story of the siding. His work day is pretty much ruined, and so is mine.
This was the first time that I have bought anything at SJ Neathawk, and this will be the last time that I ever buy anything from them.
Entries (RSS)
I too, used the local small time building material store in Lewisburg. A few things went array, material being out and poor quality (decking boards). But, overall I was satisfied with their deliveries, returns and value. Good luck…..
I realize how upset you had to be but you didn’t finish the story. Did you get your siding and have you never been upset with Lowe’s? I know I have and my parents had a very expensive project go bad with Lowe’s. But, we allow things to ruin our day, not the other way around. I hope you got the siding and everything turned out OK in the end.
I have worked a both Home Depot and Lowe’s for a total of about 8 years. I can understand how the mix up can happen. I would suggest that before we begin throwing stones, we evaluate if we have ever messed up at work or anywhere else for that matter, and see if we can find forgiveness instead of malice. In a building center you deal with so many people (often it feels like at the same time) that you are destined to mess something up just as a product of averages. I believe you should evaluate them based on an average response verses 1 strike and they’re out. You would want the same treatment I’m sure. God Bless!!
Neathawk Lumber’s prices are thru the roof ! I always shop at Lowes.
I have been building a house as I go for 4 years and most of my purchases have been from Neathawks. I do comparison shopping at lowes for the best price and Neathawks always matches. The major difference between Neathawks and the other home improvement stores is that when I’m in a box store the employees run from you and in Neathawks they run to you. I have always found every single person in Neathawks to be extremely helpful.
I have always did a lot better at Neathawk than Lowe’s. I had a new kitchen put in and it was 1200 cheaper than Lowe’s. I love their quality of vinal flooring. In fact I am geting ready to order flooring for my bath today. The small mistakes can happen anywhere. The big companies need some competition.
We can never get waited on at Lowe’s. Yesterday we were there for 2 hrs. and called 3 times for help and never did get anyone to come and help. Needless to say we left!!