How To Get A Free Mouse Replacement From Microsoft
Posted by: Bucky in Tips & Tricks, technobabble
All you have to do is fax them the following: (716-447-7330)
Fax Cover Sheet:
1) To: Microsoft Supplemental Parts
2) your first & last name
3) address
4) telephone number
5) email address
6) photocopy of the bottom of your mouse, with a setting clear and light enough to show the Product ID information on the mouse.
You often get a better Mouse than the one you “lost”. The very first “Intellimouse” wheel mice had a lifetime warranty (recent one have a shorter warranty). I sent in an original Intellimouse and got back a new optical model.
Somewhere on the Microsoft site is a page that lists the warranty duration for their hardware.
Incidentally, if you are curious how old your Microsoft rodent is, on the label,there is a manufacturing date code on the bottom label. Look near the Product ID for a 4 digit #, often in different looking print, like 0205 or 4201. The last two digits are the year and the first two are the week, so 42nd week of 2001 for the latter date code.
(That happens to be the date code on the Intellimouse I am using now. I bought 24 of them for work for $2.00 each about 3 years ago and am still working through the pile.)
Update: All you need to do now is call 1-(800)-360-7561 and speak with someone about replacing your mouse. Tell them that your intellimouse is broken, and give them the PID of it. They will send you a new one, as in the new 3.0 intellimouse, no questions asked. It worked for me! I got my new intellimouse via UPS 2 days after I called. My other intellimouse magically started working for me when the new one arrived in the mail…what’re the odds of that!?!
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That is good information, I have some old mice that are not working that I’ll have to try this with.
In the US only, i presume…
i dont think, the 4-digit code near the pid is any kind of manufacturing date ….
my intelliExplorer 4.0 is about 3 years old and that datecode says “0408″ …
so long - back to the future …
this didn’t work for me (number didn’t go throug) but i did however manage to find the number to call. 1-(800)-360-7561
It was fairly easy to get the replacement and i didn’t have to hassle with the sending of the picture though a fax. Asked for the PID and four digit number next to it. Said i will get hte replacement within 3-5 days (wich is great cause i had a dell mouse which is horible)
Thanks for the update.
will this work for only intellimouse? I was able to get a replacement for a wireless notebook mouse, but was wondering if it would work for nicer mice like the Wireless Laser Mouse 8000…
I’m really not sure about that…
just tried it with my broken wireless entertainment desktop 7000 and i’m getting a replacement in 3-5 days… so to answer my own question, yes, it does work with new products
Great!
Hey Bucky, did they tell you what product they will replace it with or did you just happen to get the one you wanted?
I just happened to get the newest one.
oh thats cool, same thing happened here, i kept having trouble with my desktop wireless elite or whatever it is, and they said that they are sending me a new wireless laser desktop 6000, i hope i get it soon.
very interesting, but I don’t agree with you
Idetrorce
I have a Microsoft wireless presenter 8000 mouse and I called the number you provided. Sure thing, it had a replacement warranty and my new one is on the way!! Thanks for the help!!